Frequently Asked Questions
Find answers to common questions about tickets and events
All Topics
Ticket Purchase
Resale & Transfer
Gifting Tickets
Event Access
Support & Refunds
How do I purchase tickets?
Ticket Purchase
What payment methods are accepted?
Ticket Purchase
Can I buy multiple tickets at once?
Ticket Purchase
Is there a service fee?
Ticket Purchase
Can I resell my ticket if I can't attend?
Resale & Transfer
How do I transfer my ticket to someone else?
Resale & Transfer
Are there restrictions on resale pricing?
Resale & Transfer
What happens if my resold ticket doesn't sell?
Resale & Transfer
How do I gift a ticket to someone?
Gifting Tickets
Can I include a personal message with a gifted ticket?
Gifting Tickets
Can the recipient transfer a gifted ticket?
Gifting Tickets
How do I access my tickets?
Event Access
Do I need to print my ticket?
Event Access
What if I lose my ticket email?
Event Access
When should I arrive at the event?
Event Access
Can I enter with a screenshot of my ticket?
Event Access
What if my phone dies at the event?
Event Access
How do I get a refund?
Support & Refunds
What if the event is cancelled?
Support & Refunds
How do I contact customer support?
Support & Refunds
What if my QR code isn't scanning?
Support & Refunds
Can I change my ticket tier after purchase?
Support & Refunds